Frequently Asked Questions

easyBet has been created with one purpose in mind: to build the most exciting, fair and complete platform in the world! easyBet players can be assured of the warmest welcome from our Casino Hosts who will be available seven days a week.  Taking care of you is our primary concern, and here at EASYBET, you will always get the Vip treatment.

We only want the best for our best players and we have created easyBet with you, the player, in mind. It is a three dimensional gaming platform that brings you an immersive casino experience, with your favourite classics as well as some exciting new games, and takes you closer to the action with major sports events you can easily bet on.
Whether you’re a massive gambler, a sports fan or you want to test your luck at a live casino table, there is always great fun to be had at easyBet. This is online entertainment at its very best and we are confident you will love it!

The easyBet mission and vision is to be one of the leading gaming websites offering clients high quality entertainment and excellent customer service. easyBet boasts a huge selection of great casino games as well live dealer games and exciting sports book events.

We pride ourselves in the security of our site and your personal data. Security is paramount, therefore we use safe and proven coding technology certified by leading online security firm Thawte for the protection of your personal data when transacting with easyBet.

At easyBet, it is paramount that our clients have an enjoyable experience. If you feel that gambling could be a problem for yourself or someone close to you, we invite you to visit our responsible gambling section.

All deposits and withdrawals which appear on either your credit card or bank statement will always be accompanied by a descriptor which can vary in the name as we use several banks. Take note of the date and time of the transaction made, which will help you to locate it on your bank statement when you are billed. If you need further assistance on keeping track of your deposits and withdrawals, please contact our Customer Service Team on our website.

Yes you can but we may need documentation for any changes in financial methods. 

Some credit card issuers maintain a rule that does not allow you to make direct deposits to online gaming sites. You may want to contact your card provider to discuss this matter, or try one of the e-wallet depositing options instead. For further assistance, please contact our customer service. 

Occasionally if you attempt to deposit a second time before your most recent deposit has gone through, it may count towards your 24 hour and weekly deposit limit and hence cause a deposit problem. The most common cause for this to occur is due to improperly filling out the fields in the request form. Please contact our customer service to have this rectified. Furthermore, some credit card issuers maintain a rule that does not allow you to make direct deposits to online gaming sites. You may want to contact your card provider to discuss this matter, or try one of the e-wallet depositing options instead.

You cannot do this as this is deemed to be a third party transaction and under no circumstances allowed. 

Please contact our customer service at 

You cannot transfer money between personal accounts, but you can transfer between the Casino, Sportsbook and Poker in your personal account.

IBAN stands for International Bank Account Number. IBAN is used in international bank wire transactions and makes withdrawals of your winnings easier.

CVC2 is an acronym for "Card Verification Code". This code is required as a security measure when making international telephone purchases and Internet payments by credit card. This code consists of three digits and can be found on the back of your credit card.

Click on my account then the deposit money button in the column on the left, you can then select your preferred payment method.

For most payment methods your deposit will be approved instantly. In the case of bank transfer this can take up to 7 days to be received from the bank, at which point we will credit your account.

Pleasevisit our Cashier page once you are logged in to see all of the payment methods available to you.

Our website accepts all Visa and MasterCard/Maestro Credit/Debit Cards as depositing methods, although withdrawals can only be with Visa or MasterCard.

There are no fees for depositing into your account.

The minimum deposit amount is €20 by card and €10 by web-wallet method. The maximum deposit amount per day varies according to your web-wallet policy or bank card policy. Our card processing banks also have set daily/weekly/monthly limits which can vary.

You are able to set Daily, Weekly or Monthly Deposit Limits. These can be set within your ‘My Account’ sub section ’Responsible Gaming-Deposit limit’. Limits can be amended at any time in the same section.

Please click ‘Deposit Money’ in ‘My Account’ and chose Bank transfers. You can activate this option by clicking ‘Deposit’. Then follow the instructions on the screen.

You can ask for a withdrawal at any time as long as you have met all requirements and have been authorised for withdrawals in our system. You can also withdraw as many times as you wish but, under anti money laundering and fraud prevention laws that our website adhere to, all withdrawals are subject to audit. The minimum withdrawal amount varies according to the method chosen and is displayed next to it when requesting a withdrawal.

The minimum withdrawal amount varies according to the method chosen and is displayed next to it when requesting a withdrawal. The maximum withdrawal amount is displayed as well next to the withdrawal method of your choice when you are requesting one.

You can use the reverse/cancel button under the pending withdrawals' section in the drop-down menu under ‘’My Account’’. 

Yes, you can as long as it is the same card that you used to make your original deposit, and the card is able to accept a withdraw back onto it.

Yes, you can but we may need full documentation from you and details of your new method.

This is due to anti money laundering laws that we adhere to and for your and our security for all financial transactions, so unless authorised all refunds must go back to the same method as used for depositing.

Withdrawal fees will vary depending on your chosen withdrawal method. Please click here ' Payment Methods ' to see information regarding fees, be aware your Bank may charge you a fee for their service.

This can vary depending on your chosen withdrawal method. Please click here ' Payment Methods ' to see all of the withdrawal methods available to you and their processing times.

We have a number of controls and checks that take place before any withdrawal leaves our website, and this delays withdrawals by approximately 48 hours. These checks are part of our ongoing commitment to maintaining the security of our customers’ funds. Any other delays will be due to the restrictions imposed to us by the payments' providers.

You will need to let us know about any changes of card and supply proof of it being out of date or reason behind the change. Any new card will have to be registered with us and onto your account.

No, this is deemed as a third party transaction and will not be permitted in any circumstance.

Your account must be enabled and have the minimum amount of money required in order to withdraw. Some restrictions may apply to players participating in any of our website’s promotions.

Visite por favor a nossa página de caixa assim que efetuar o login para ver todos os métodos de pagamento disponíveis.

Privacy Policy

At Easybet Casino respect your privacy.

At Easybet Casino we respect your privacy. Our privacy policy guarantees that all the information that is given to us will be handled with care and respect. This policy covers the details about what information is collected and to whom it might be disclosed to.

This policy applies only to practices of companies that Easybet Casino owns or controls or to people that Easybet Casino employs or manages.

Information collection

When visiting the site it automatically receives information such as: IP-address, cookie information, browser/hardware attributes and Easybet Casino web pages you visit.

Personal information

Easybet Casino collects personal information when player registers with the casino. The personal information we ask when registering consists of your name , email address, birth date, gender, ZIP code, occupation, industry and personal interest. For some Easybet Casino products we might also ask for your address, social security number and information regarding your assests.

Sharing and disclosure

We do not share, sell or rent any information with other people or non-affiliated companies unless following conditions are met:

We provide the information to trusted partners who work on behalf of or with Easybet Casino under confidentiality agreements. These companies may use your personal information to help Easybet Casino communicate with you about our offers. However, these companies do not have any independent right to share this information.

We respond to subpoenas, court orders, or legal processes, but also establish or exercise our legal rights or defend against legal claims.

We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Easybet Casino’s terms of use, or as otherwise required by law.

We transfer information about you if Easybet Casino is acquired by or merged with another company. In this event, Easybet Casino will notify you before information about you is transferred and becomes subject to a different privacy policy.

On Easybet Casino access to your personal information is limited only to those employees whose job is to manage this information.

Your personal information is protected by electronic, physical and procedural safeguards.

For which purposes is player information collected?

Below is a list for the main reasons why player data is collected by Easybet Casino :

Player Account Management - To manage player account details and keep track on bonuses/promotional activities

Improved Customer Service – Using your personal information to help us improve the quality and efficiency of our customer service and provide more personalised assistance

Financial transaction services – To provide you with banking services and process your financial transactions. This information is strictly protected and is exclusively shared with the relative banking service providers.

Communication - We may use your email, phone number and other information you have provided for us to communicate and respond to requests and questions, send you SMS, AMS or give you a personal phone call from our VIP team. If you subscribe and opt-in to our mailing list, we may send you emails about Easybet Casino news, updates, promotions, products and services information. The communication frequency may change from daily, to weekly, to monthly. If you want to unsubscribe and remove yourself from our mailing list, you can contact our Support via live chat or email and request for un-subscription or else, you can click on the “unsubscribe” button at the bottom part of one of our emails for immediate un-subscription! The un-subscription is without costs other than the transmission costs pursuant to the basic tariffs being incurred in this regard

Security - We use the information given to us to protect our players from possible identity thefts and from other means of abuse.

Cookies -We use cookies on Easybet Casino in order to provide our players with a more customizable experience. Every time you come back to play at Easybet Casino, the page preferences are already set according to your liking!


Easybet Casino might require cookies installed on your computer. The purpose for this is to save your user preferences so anytime you come back to our site your options and user preferences are already set in your liking. (more info about cookies, click here)

We reserve the right to send you certain communications relating to the Easybet Casino service, such as service announcements, administrative messages and the Easybet Casino Newsletter, that are considered part of your Easybet Casino account.

If you want to permanently delete your account contact our support and request for deletion. This will erase all the data that your account has accumulated.

If any changes will be made in Easybet Casino's privacy policy we will notify all of our customers before any changes are made.

Contact Us

If you have any questions concerning our Privacy Policy or anything else, feel free to contact us at any time:




If you have any questions, comments, or suggestions, please feel free to contact us anytime – we’re here to help you.

Our Live Support service is always happy to help you every day 9 AM - 9PM GMT.

For customer queries, write to us at
For other questions or offers, drop us a line at and we will make sure the right person receives your email.
Or use when sending us your documents.

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